Hello. Just a brief note to let you know I am happy I have the A team working with me on the letting of my property. I have purchased this from overseas and without the help of Renee and Paige I think I would have been a little more stressed than otherwise! Put it simply it is invaluable knowing I can actually RELY on someone to just get the job done and trust them. You don’t know how refreshing that is! I also always get a straight answer from Renee and know my interests are well looked after. I also know they don’t slip up which, when you are investing your life savings in something, is quite important😊 Of course I have choice in management agents but to date have had no compunction to even snoop around the market. (Kirsten is also due a mention there!). When I am over next I will buy the drinks😊
Hi Jayne. Just wanting to let you know how pleased I am with Tiarna. She has gone over and above with making my tenant feel welcome by delivering a gift for me. Not only did she buy the gift and wrap it she also delivered it. Who would have thought such service existed these days??!!!! Nothing is a problem and Tiarna is always friendly and we are always updated with information regarding our home.
All the girls including Karen, Renee, Shelly and one girl unfortunately I can’t remember her name Paige?? Have also provided outstanding service.
To this day Karen ( she sold us our lovely home) are in contact and I feel like I have made a friend. What a great team you have.
Kind regards, Diane
Hello Jayne. I just wanted to express my sincere appreciation towards Nicole for her outstanding customer service and help, with my enquiries with renting in Launceston. My husband and I are in the process of moving to beautiful Tasmania in the very near future and Nicole has shown exceptional kindness and assistance with my questions and emails. Moving to a new part of Australia can sometimes be a bit daunting, but she has put us at ease with her help. Well done to your company too, for you must have a great customer service training template. I hope that we can continue to stay in touch with Harcourts while Nicole is on maternity leave? We would like to wish her all the very best for her exciting and special new arrival. I appreciate your time.
Kind regards, Karen & Darren
I would be remiss if I were to pass up the opprtunity to inform you of your team's outstanding customer service. I have rented seemingly inumerable times in the past and just when I began to think that customer service from real estate was gone, your team arrived in my search. I have been looking for a two months solid for a rental in Launceston, to no avail. I have expressed interest to so many agents on so many properties. I had only one lead with Harcourts East Tamar, but it seemed so far away. Then on a whim, I searched the net for Harcourts Launceston. Found a place, and initiated contact. Not only was my contact immediately and continually responded to, but in a friendly and professional manner. I had numerous ocassions to call and Belinda on the phone was ever so kind. I communicated regularly, like ten times a week, via email with Danielle and she listened to my needs and helped me in every way possible. I never expected to be so politely accomodated. After an inspection with Karen, all the boxes were ticked, and Aliesha came in to seal the deal. The whole process was seamless. I can't say enough how well the team is working together toward the same aim of customer satisfaction; they really deserve to be commended. I pick up my keys Saturday and I am sure Mikayla will be a pleasure to deal with too. As an employer, I value customer feedback and staff apprasials, so I hope this finds you similarly.
Thanks again, Lawrence
Good Afternoon Jayne. My partner Daniel and I would just like to express our gratification to Paige, Shari and Tiarna. They've always answered inquiries I've had and have always been so polite and lovely to deal with. They've recently helped us through a new rental application, and have once again proven to be magnificent to work with. We're happy to be able to continue our business with Harcourts Launceston as we have always had amazing service.
Hello and good afternoon Jayne. I wanted to reach out to you and provide some valuable feedback from a person that has seen plenty of great, good and the really bad side of customer service and account management. My career in sales has spanned across 15+ years and I have been fortunate to manage teams of 1 through to as big as 40 across several countries. Within this time span I had great mentors, leaders, managers and co workers all providing a huge amount of experience. With this experience Jayne I find when a business strives to do the right thing and works with its team members to deliver excellent work, the end result is normally just that. A team that strives to do the right thing all the time and delivers excellent work. Jayne the reason for my slightly wordy email is I wanted to commend you, the business and most importantly give a recommendation to Aliesha that she has been exceptional within her role and I hope she continues to hone her craft and excel long into the future.
Kind regards, Ashley & Lauren
We want you to be aware how impressed we are with the service Kirsten provides as our property manager. All communication with Kirsten is handled in a timely manner. She is friendly and courteous, and takes obvious pride in her job. We believe Kirsten is a real asset to your business and as such deserves recognition. Well done Kirsten, keep up the great work.
With kind regards, Kim and Michael
Harcourts Launceston have been brilliant and simply cannot fault your service, friendliness, and commitment to providing tenants with a wonderful renting experience. In future, we would use Harcourts again in a heartbeat and recommend to our friends and family.
Tony just wanted to let you know of the great work Shari is doing for you. We recently had a change of tenancy at our rental property which Shari is the managing agent for. Both Heather and I could not be happier with the level of service which we received. Her communication was great and she offered us great advice throughout the process which we feel has resulted in a seemless transaction from one tenancy to the next. As interstate clients who are reliant on good agency work, such service is invaluable to us. With this type of service we will remain more than happy to continue managing our property through your office.
Regards, Scott and Heather
Sorry but have to sing Kirsten’s praises again. Awesome job to get a tenant for our property, she knew we were stressing, but very professional, kept us informed and nailed it.
Just wanted to pass some positive feedback to you about Cassandra. I bought my home back in September and it has had tenants in it until today when I finally get my keys. Cassandra has been amazing she's very responsive to any request very pleasant and has put up with my freak outs along the way. I believe in giving credit where credit is due and Cassandra is a credit to your company. Very professional yet understanding and caring. My whole experience with Harcourts has been amazing.
Peter King provided very friendly service. Always kept in touch and gave a progress update every week which we liked. (Vendor)
James is an absolute superstar & we are very grateful for James's professional & friendly manner in selling the property. (vendor)
Jeremy has an amazing positive attitude that immediately won us over. He exuded a confidence that the other agents we approached didn't. In the end it won out with a sale within four weeks. (Vendor)